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Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns and Refunds Policy
Return Eligibility:
Most new, unopened items may be returned within 30 days of delivery for a full refund, subject to the conditions below.
If an order is missing an item, customers must notify us within 7 days of delivery to report the issue.
Returns are not accepted for 80% lower receivers or frames that have been completed.
Fees and Charges:
A 10% restocking fee will be applied to orders that have a shipping label generated or have been delivered.
A 10% cancellation fee (based on the total order value, including taxes and shipping costs) will be applied to orders canceled due to non-compliance with shipping restrictions (see Shipping Restrictions below).
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error by Thunder Tactical (e.g., incorrect, defective, or missing items).
If the return is due to other reasons not of Quality Control, the customer will cover the return shipping costs.
Refund Processing Timeline:
Refunds typically take 5-7 business days to process, including:
5-7 business days for transit time to receive the return from the shipper.
3-5 business days for us to process the return.
5-7 business days for your bank to process the refund.
Please allow up to 4 weeks for funds to appear in your bank account.
How to Initiate a Return:
Contact us at [Customer Service Email sales@thunderguns.com /Phone: 3862557860] with your order number and details about the product you wish to return.
We will promptly provide instructions for returning your items.
Exceptions:
Restocking or cancellation fees may be waived at Thunder Tactical’s discretion if the issue is due to an error on our website, unclear communication of restrictions, or a defective/incorrect item.
Customers must contact [Customer Service Contact Info] within 7 days of cancellation or delivery to request a fee waiver, providing relevant details for review.
Shipping Policy General Shipping Information:
Thunder Tactical ships only within the United States, excluding restricted states and locales outlined below.
Shipping costs are estimated at checkout based on item availability and weight. Many items are weight-based, with details provided in product descriptions.
Orders shipped via USPS are charged a flat rate based on tiered weight categories.
Shipping Timelines:
Standard shipping: 1-3 business days for orders placed outside of holiday seasons.
Holiday season shipping: 5-7 business days (subject to change).
Subscribe to our mailing list at [Website URL] for real-time updates on shipping times.
Billing Address Shipping Policy:
For security and insurance purposes, Thunder Tactical ships exclusively to the billing address provided during checkout.
Why We Ship to the Billing Address Only:
Security: This policy prevents unauthorized changes to the shipping location, reducing the risk of fraud.
Insurance Coverage: Our shipping insurance requires delivery to the billing address to ensure valid claims for loss or theft. Deviations may result in denied coverage.
Shipping Restrictions Overview:
Thunder Tactical complies with federal, state, and local regulations, as well as our insurance policies, to ensure safe and legal delivery of firearm parts and accessories. Certain products, particularly unserialized 80% lower receivers and firearm receiver blanks, are subject to strict shipping restrictions. Customers are responsible for reviewing these restrictions on our website, product pages, and during checkout before placing an order.Restricted States and Locales (as of November 18, 2024):
The following states and locales prohibit or restrict the sale, transfer, or possession of unserialized 80% lower receivers, unfinished frames, or specific firearm parts and accessories:
California: Requires serialization and background checks for 80% lowers; restricts sales of “firearm precursor parts” to those under 21 (CA Assembly Bill 1057).
Colorado: Prohibits sale and possession of unserialized firearms and unfinished frames or receivers; no sales to Denver County.
Connecticut: Bans sale, shipment, and possession of unserialized 80% lower receivers (Substitute House Bill No. 7219 Public Act No. 19-6).
Delaware: Prohibits sale and possession of unserialized firearms and unfinished frames or receivers.
District of Columbia: Bans sale and possession of unserialized firearms and unfinished frames or receivers; no sales to Washington, D.C.
Hawaii: Bans assembly, ownership, or acquisition of firearms without a serial number (HB2744 HD1 SD2, HB1733); no sales to Hawaii.
Illinois: Bans sale and possession of unserialized firearms and unfinished frames or receivers; no sales to Chicago.
Maryland: Prohibits sale and possession of unserialized firearms and unfinished frames or receivers.
Massachusetts: Bans sale and possession of unserialized firearms and unfinished frames or receivers; no sales to Massachusetts.
Nevada: Prohibits shipping unserialized 80% lowers to individuals under Assembly Bill 286 (2021), upheld by the Nevada Supreme Court in April 2024.
New Jersey: Prohibits marketing and sale of untraceable “ghost guns” (N.J.S.A. 2C:39-9g); no sales to New Jersey.
New York: Criminalizes possession, manufacture, sale, and transportation of unserialized firearms and unfinished frames or receivers; no sales to New York.
Oregon: Bans sale and possession of unserialized firearms and unfinished frames or receivers.
Pennsylvania: Prohibits sale and possession of unserialized firearms and unfinished frames or receivers; no sales to Philadelphia.
Puerto Rico: Bans sale and possession of unserialized firearms and unfinished frames or receivers.
Rhode Island: Bans 3D-printed firearms and 80% lower receivers (RI S2004).
Washington: Prohibits sale and shipment of undetectable or untraceable unfinished lower receivers (HB 1739); no sales to Washington.
Non-Compliance with Shipping Restrictions:
Orders placed for restricted items or to restricted destinations will be canceled.
A 10% cancellation fee (based on the total order value, including taxes and shipping costs) will be applied to cover administrative and processing costs.
Customers will be notified via email or phone, and the remaining order amount (after the fee) will be refunded within 5-7 business days.
Local Laws and Compliance:
Customers must verify that their purchase, receipt, and possession of products comply with local and state laws before ordering.
Notice:
State laws change frequently, and this list may not include all applicable restrictions. Thunder Tactical is not responsible for orders placed in violation of local regulations.
Customer Responsibilities:
Customers must ensure orders comply with all shipping restrictions, return policies, and local laws.
Failure to comply may result in order cancellations, delays, or applicable fees (restocking or cancellation).
Review product descriptions, website terms, and checkout information to avoid issues.